Bulbshare Support just got an upgrade!

We’ve leveled up our Support services to make getting help faster and easier than ever! Say hello to our brand-new Zendesk-powered ticketing system, designed to give you a smoother, more efficient experience.

What’s changing?

The great news? You can still reach us the same way you always have - through email and the Bulbshare app. But now, there’s more!

We’re introducing our new HelpCentre, a self-service hub full of useful resources, available 24/7 to help you find answers quickly and easily.

Here’s what’s new:

✅ Quicker & easier support
You can still contact us via email and the app, but now you’ll also have access to a fully searchable, well-organised HelpCentre. Whether it’s how-to guides or FAQs, you’ll find answers without the wait.

✅ Faster response times
Our new system routes your queries to the right team straight away, so we can respond and resolve issues more efficiently.

✅ Real-time ticket tracking
Stay in the loop! You’ll know exactly when your request has been received, when it’s being worked on, and when it’s resolved.

✅ Instant access to helpful resources
Our HelpCentre is packed with handy articles, troubleshooting tips, and step-by-step guides—so you can find solutions at any time, day or night.

✅ More personalised support
With improved tracking of your previous interactions, we can offer even more tailored support that’s relevant to you.

How to get started

You can access the HelpCentre anytime to explore articles, tips, and video tutorials. Once logged in, you’ll have everything you need at your fingertips.

We’re super excited about these upgrades and can’t wait for you to experience the benefits. As always, we’re here to help - now with even better tools to support you!

Thanks for being part of the Bulbshare community.