I completed the survey but it does not appear as 'completed'

If you are experiencing issues with the Bulbshare app, please follow the steps below to ensure that everything is up to date and functioning correctly:

1. Ensure you have the most up-to-date version of the Bulbshare app

It's essential to have the latest version of the app to avoid any potential issues. Follow the instructions below to check for updates:

For Android (Google Play Store):

  1. Open the Google Play Store app.

  2. Tap your profile icon in the top-right corner.

  3. Select Manage apps & device.

  4. Tap Updates available.

  5. If Bulbshare is listed, tap Update. If it is not listed, you already have the latest version of the app.

For iPhone (App Store):

  1. Open the App Store.

  2. Tap your profile icon in the top-right corner.

  3. Scroll down to Available Updates.

  4. If Bulbshare is listed, tap Update. If it is not listed, you already have the latest version of the app.

2. Ensure a strong internet connection

A reliable internet connection is essential for completing and submitting your briefs in the app. Please ensure your device is connected to a strong and stable Wi-Fi or mobile data network.

3. Still experiencing issues?

If the issue persists after updating the app and ensuring a strong internet connection, please raise a support ticket. Our team will investigate the issue and work to resolve it promptly.

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